Patient and Visitor Guide
Pre-Adminission
When you arrive at the hospital, please proceed to the Central Registration Counter at the Main Lobby of the hospital. If you have a pre-arranged admission, please ensure that you are already settled at the time scheduled by your doctor.
Important things to bring before admission include:-
- Your identity card/passport
- Your Medical Card and Letter Of Guarantee from your health insurance company (where applicable)
- A doctor’s referral note
- Past or present medical records, x-ray films, or prior test results (if your physician has requested them)
- A copy of your advance order from your doctor.
Deposits
A deposit is required upon admission. The amount will depend on the nature of your treatment.
Cash & Credit Cards
Payment in cash or by credit cards is accepted.
Guarantee Letter/Insurance
A Letter Of Guarantee from your company will be accepted only if your company has a current account with us. Please present the Letter Of Guarantee upon admission.
See our list of accepted insurance providers.
Admission
Here are some general guidelines on admissions:
Upon admission, you will be given a wrist identification bracelet (I.D.) with your name and Hospital Number (HN). It is important that you wear your identification bracelet at all times throughout your stay at Assunta Hospital.
What to Bring
PERSONAL ITEMS
For your own added comfort you are encouraged to bring personal items such as spare clothing, floor slippers, additional toiletries, grooming aids and reading and writing materials.
VALUABLE ITEMS
For safety reasons, we advise that you leave personal valuables, cash and electrical appliances such as laptops, portable DVD players etc, at home. Assunta Hospital will bear no responsibility for lost or damaged items.
Visitor Policy
GENERAL WARDS
| Visiting Hours: | 11:30 am to 2:00 pm |
| 5:00 pm to 9:30 pm |
CRITICAL AREAS (ICU and HDU)
| Visiting Hours: | 11:30 am to 1:30 pm |
| 5:30 pm to 7:30 pm |
MASK
It is mandatory to wear a face mask at all times when you are in the hospital premises.
IMPORTANT INFO
Only two (2) visitors are allowed to visit a patient at any one (1) time in General Wards and Critical Areas.
The Management of Assunta Hospital would like to seek the cooperation from visitors who are unwell to refrain from visiting patients in the hospital.
Should there be any suspicion of any visitor to be unwell/symptomatic, The Management reserves it’s rights to subject the visitor to a Covid-19 test.
Discharge
Discharge time for warded patient is before 12.00 noon. Please be advised that:
- Lunch will still be served to patients checking out by 12.00 noon
- Patients who are discharged after 12.00 noon may have to bear additional charges (half-day room rate).
- Patients who wish to leave only after 6.00pm, will be imposed a full day room charge.
Accommodation/Room
Assunta Hospital is a 245-bedded hospital that offers a variety of rooms for the comfort and privacy of our patients.
General Ward | Price MYR |
|---|---|
Premier Suite | 550 |
Executive Suite | 350 |
Deluxe Room | 320 |
Superior Room | 270 |
Single Room | 220 |
Double Bedded | 150 |
Triple Bedded | 115 |
Four Bedded | 95 |
Daycare Bed | 70 |
Special Care Unit | Price MYR |
|---|---|
High Dependency Unit (HDU) | 260 |
Intensive Care / Coronary Care Unit | 350 |
Nursery / Paediatric Ward | Price MYR |
|---|---|
Nursery | 45 |
Nursery Special Care | 100 |
Nursery Incubator Care | 165 |
Neo-natal Intensive Care Unit | 190 |
Paediatric High Dependency Unit | 260 |
Parking Area
Parking Rates & Charges
No | Item | RM |
|---|---|---|
A | Visitors (Multi-levels car park) | |
1st Hour or part thereof | 3.00 | |
2nd Hour or part thereof | 2.00 | |
Every subsequent hour | 1.00 | |
Maximum per day/ per entry | 8.00 | |
Special rate for admitted patient (per day) – Limited to 1 car per patient | 8.00 | |
B | Emergency Department / Podium | |
1st Hour or part thereof | 4.00 | |
Every subsequent hour | 3.00 | |
Maximum per day/ per entry | 14.00 |
Multi-story Car Park
A 7-floor autopay car park is located behind the hospital for the convenience of patients and visitors. Wheelchairs are available on every floor for those with walking difficulties. Autopay machines are available on the 1st Floor, close to the lifts leading to the car park.
Emergency Parking
Limited parking lots are available at the Emergency Department.
Valet Parking
Valet services are available at the main lobby of Assunta Hospital. Please enquire at the Concierge Desk outside the lobby for assistance.
Retail Outlets
7-Eleven
A 24-hour 7-Eleven outlet provides visitors round-the-clock convenience, whether it’s a quick drink, snacks or everyday necessities.
Location: Level 1
Operating Hours: 24 hours
Food & Beverages
Cafeteria
Location: Level 5
Florist/Gift Shop
MacHelen House of Flowers
Didn’t have time to bring flowers or gifts for a friend or relative who is recuperating? Pick up something nice at the MacHelen House of Flowers.
Location: Level 1 (near the entrance of the multi-story Car Park lift)
Operating Hours: 10:00 AM – 7:00 PM
Other Amenities
ATM
CIMB and Maybank ATMs are available at the Accident & Emergency Entrance on 1st Floor.
Accident and Emergency Department
Our Accident & Emergency Department operates 24 hours and is manned by a team of experienced doctors and trained nurses to handle medical and surgical needs. Fully-equipped to handle emergencies, the Emergency Department also serves as a primary care clinic where patients are diagnosed by our Medical Officers.
For emergency assistance, please call +603-7872-3199
Ambulance Services
Assunta Hospital works in partnership with First Ambulance, a leading pre-hospital service provider, for ambulance services around the Klang Valley.
For emergency assistance, please call +603-7872-3199.
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